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For field service and maintenance teams

Job notes by phone, after the visit

The engineer calls when the job is done, or when it is still open. PeopleG asks which job, which part, and what is left, in the language they speak.

What one 3-minute call captures

Jobs closed5 of 6
Parts used3
Still open1
Customer waiting1
Follow-ups2

Sample data

What the engineer says, and what you get

The call, in Hindi (English shown below)

कौन सा जॉब बंद हुआ?
Which job did you close?
पंप रिपेयर, सेक्टर 12।
The pump repair in Sector 12.
कौन सा पार्ट लगा?
Which part did you fit?
सील किट, एक।
One seal kit.

The row in the job log

JobPump repair
PlaceSector 12
PartSeal kit
Quantity1

Heads-up: that was the last seal kit on the van.

Part names are matched to your list. A part that was not said is left empty. Sample data.

Jobs and parts

A job log with the parts that were used

Each call becomes a row: job, place, part, quantity, and whether the job is still open. The supervisor sees who has not called.

Names and quantities are what was said. PeopleG does not fill in a part that was not spoken.

Job log · 13 Oct (sample data)
JobPlacePartQtyStatus
Pump repairSector 12Seal kit1Closed
AC serviceBlock CFilter1Closed
Lift checkTower 1None0Open
Panel faultPlant——Not yet

Why engineers keep using it

No double work

The call replaces the paper form and the app. The engineer does not fill the same thing twice.

About 3 minutes

The questions stay on today’s jobs, so the call stays short.

Their own language

They answer in the language set for them. Hindi and Hinglish are two of twelve.

Weak network is fine

A normal phone call gets through where app data would not sync.

Free download

Job note sheet (CSV)

The same columns PeopleG fills. The file is a CSV. Open it in Excel or Google Sheets.

Field service questions

Does it work with the job sheet we already use?

Reports can go into a Google Sheet when you connect one. An Excel file and a webhook are not sending yet.

Will it get part names right?

Upload your lists. PeopleG matches what was said to those names. A name or a quantity that was not said is left empty.

Can a supervisor read what was said?

The transcript is on the report. Playback works while the call provider still has the recording. PeopleG does not keep its own copy.

What if the job is still open?

Say that. The row stays open, and the follow-up is what the engineer said. PeopleG does not mark a job closed on its own.

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